Terms and Conditions 

Treatment:

 

​Sports Massage and Deep Tissue Treatment:

  • Your first treatment will last approximately 60 minutes and will include:

  • Consultation, including medical history, range of movement assessment (ROM), posture analysis and functional testing.

  • Sports massage and deep tissue treatment, tailored to each individual.

  • Stretching and exercise demonstration / discussion.

  • Your follow up treatments will last approximately 45 minutes and will include re-assessment / consultation and deep tissue treatment. 

  • Treatments will only be conducted if Flex Therapy deems the treatment safe for the client to receive.

  • GP/Consultant permission may be required before treatments can be provided, if you are unsure as to whether you may require your GP's permission please discuss any concerns prior to booking.

Laser therapy treatment: 

  • Your first treatment will last approximately 15 minutes and will include:

  • Consultation, including medical history, range of movement assessment (ROM), posture analysis and functional testing.

  • Deep tissue laser therapy for 5 to 10 minutes, the treatment time will depend on the injury.

  • Stretching and exercise demonstration / discussion.

  • Your follow up treatments will include re-assessment / consultation and deep tissue laser therapy treatment. 

  • Treatments will only be conducted if Flex Therapy deems the treatment safe for the client to receive.

  • GP/Consultant permission may be required before treatments can be provided, if you are unsure as to whether you may require your GP's permission please discuss any concerns prior to booking.

Deep tissue massage and laser therapy treatment:

  • Your first treatment will last approximately 60 minutes and will include:

  • Consultation, including medical history, range of movement assessment (ROM), posture analysis and functional testing.

  • 5 - 10 minute deep tissue laser therapy, followed by sports massage and deep tissue treatment. 

  • Stretching and exercise demonstration / discussion.

  • Your follow up treatments will last approximately 45 minutes and will include re-assessment / consultation, laser treatment and deep tissue massage treatment. 

  • Treatments will only be conducted if Flex Therapy deems the treatment safe for the client to receive.

  • GP/Consultant permission may be required before treatments can be provided, if you are unsure as to whether you may require your GP's permission please discuss any concerns prior to booking.

Cancellation policy:

 

  • A booking is confirmed once Flex Therapy and the client have both agreed a date, time, duration and location for a treatment.

  • If the client is late for an appointment Flex Therapy has the right to cancel the treatment.

  • No additional time will be given for clients late for their appointment, the appointment will end as originally scheduled, and the full fee will be payable.

  • Clients are asked to provide at least 48 hours notice when cancelling or re-scheduling appointments. 

  • Any cancellations made within 48 hours of the appointment will incur the full fee charge.

  • The client will be contacted 48 hours prior to their appointment to confirm the appointment, failure to cancel or re-schedule at this stage will result in the full fee charge.

  • Flex Therapy has the right to cancel a treatment by giving 24 hours notice.

  • Flex Therapy has the right to cancel a treatment without notice if the room or environment is unsuitable for the treatment to be provided, or if the therapist is taken ill.

  • Flex Therapy has the right to cancel a treatment without notice if the client is intoxicated, inebriated, or ill.

  • Flex Therapy commits to rearranging treatments to a new time and date within three weeks of the cancelled treatment where possible.

 

Vouchers:

 

  • Vouchers can be used as payment towards any available, advertised treatment.

  • Vouchers are only valid for six months from purchase date.

 

Website content:

 

  • Website content will be authorised and managed at Flex Therapy's discretion, including testimonials.

  • Photographs will only be displayed with the consent of the people in the photograph.

  • Photograph consent may be obtained by Flex Therapy verbally, or in writing if the client completes a photo release form.

  • Photo release forms can be requested by phone or email.

 

Payment:

 

  • Flex Therapy accepts payment in cash, by cheque or bank transfer.

  • Invoices will be sent to clients who do not pay for, or who cancel within 48 hours of their appointment time. 

  • Invoices must be paid immediately on receipt of invoice.

 

Privacy:

 

  • Client treatment details will not be discussed with anyone other than the client unless the client is under the age of 18 or has a care worker or guardian.

  • Consultations will only be discussed with the client unless the client is under the age of 18 or has a care worker or guardian.

  • Consultation forms and treatment notes will be kept on file, securely by Flex Therapy.

  • All clients must complete a consultation form prior to receiving a treatment.

  • By signing the consultation form, clients are giving Flex Therapy permission to hold records and data about them.

  • Personal information will not be shared with any third parties.

  • Young persons under the age of 18 must be accompanied by an adult.

  • The adult must give permission for the treatment to be performed.

  • The adult must co-sign the client’s consultation form.

  • The adult must be present in the room throughout the treatment.

 

Insurance:

  • Flex Therapy is fully insured by GrayBrooks Insurance.

 

Inappropriate behaviour:

 

  • Flex Therapy has the right to terminate a treatment immediately if the client demonstrates inappropriate or sexual behaviour.

  • Payment will be collected for the full treatment price. 

  • If the therapist is unable to collect money before leaving, an invoice will be sent to the client’s address.