
Terms and Conditions
Treatment:
​Sports Massage and Deep Tissue Treatment:
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Your first treatment will include:
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Consultation, including medical history, range of movement assessment (ROM), posture analysis and functional testing.
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Sports massage, deep tissue treatment tailored to each individual.
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Stretching and exercise demonstration / discussion.
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Your follow up treatments will include re-assessment / consultation and treatment.
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Treatments will only be conducted if Flex Therapy deems the treatment safe for the client to receive.
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GP/Consultant permission may be required before treatments can be provided, if you are unsure as to whether you may require your GP's permission please discuss any concerns prior to booking.
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Laser therapy treatment:
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Your first treatment will include:
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Consultation, including medical history, range of movement assessment (ROM), posture analysis and functional testing.
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Deep tissue laser therapy for 5 to 10 minutes, the treatment time will depend on the injury.
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Stretching and exercise demonstration / discussion.
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Your follow up treatments will include re-assessment / consultation and deep tissue laser therapy treatment.
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Treatments will only be conducted if Flex Therapy deems the treatment safe for the client to receive.
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GP/Consultant permission may be required before treatments can be provided, if you are unsure as to whether you may require your GP's permission please discuss any concerns prior to booking.
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Deep tissue massage and laser therapy treatment:
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Your first treatment will include:
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Consultation, including medical history, range of movement assessment (ROM), posture analysis and functional testing.
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5 - 10 minute deep tissue laser therapy, followed by sports massage and deep tissue treatment.
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Stretching and exercise demonstration / discussion.
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Your follow up treatments will include re-assessment / consultation, laser treatment and deep tissue massage treatment.
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Treatments will only be conducted if Flex Therapy deems the treatment safe for the client to receive.
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GP/Consultant permission may be required before treatments can be provided, if you are unsure as to whether you may require your GP's permission please discuss any concerns prior to booking.
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Covid-19 procedures:
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Please be assured that the quality of your treatment will not be affected by these changes, however please follow the below guidelines:
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A pre screening and consent form will be emailed to you once your booking is confirmed, you will be required to complete this prior to having treatment.
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Flex Therapy has the right to cancel your appointment if you have medical conditions that put you in a high risk category for Covid-19.
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Please wear a face covering when entering the treatment room.
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Please bring your own pen and water if needed, as I can no longer supply this.
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Please remain in your car or outside and I will collect you at your appointment time.
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Your temperature will be taken, if raised your appointment will be cancelled.
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Sterilise your hands with the hand sanitiser provided on entrance.
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Please remove your shoes in the porch.
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Try to avoid touching too many surfaces, I will open the door for you.
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There will be a container in which to put your clothes when you undress.
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Please only bring a chaperone or legal guardian if necessary.
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The treatment room will have been thoroughly disinfected, all linen and face cradles replaced for each client.
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Personal protective equipment which includes a mask, gloves and apron will be available.
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When the massage is over, please leave all the linens, untouched on the couch and try not to touch anything as you leave.
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There will be a 30 minute break between each client to allow time for thorough sterilisation.
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I will be taking and recording my own temperature daily, and I will postpone appointments if raised.
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If I feel unwell or have any Covid-19 symptoms I will postpone your appointment.
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Cancellation policy:
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A booking is confirmed once Flex Therapy and the client have both agreed a date, time, duration and location for a treatment.
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If the client is late for an appointment Flex Therapy has the right to cancel the treatment.
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No additional time will be given for clients late for their appointment, the appointment will end as originally scheduled, and the full fee will be payable.
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Clients are asked to provide at least 48 hours notice when cancelling or re-scheduling appointments.
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Any cancellations made within 48 hours of the appointment will incur the full fee charge.
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The client will be contacted 48 hours prior to their appointment to confirm the appointment, failure to cancel or re-schedule at this stage will result in the full fee charge.
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Flex Therapy has the right to cancel a treatment by giving 24 hours notice.
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Flex Therapy has the right to cancel a treatment without notice if the room or environment is unsuitable for the treatment to be provided, or if the therapist is taken ill.
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Flex Therapy has the right to cancel a treatment without notice if the client is intoxicated, inebriated, or ill.
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Flex Therapy commits to rearranging treatments to a new time and date within three weeks of the cancelled treatment where possible.
Vouchers:
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Vouchers can be used as payment towards any available, advertised treatment.
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Vouchers are only valid for six months from purchase date.
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Website content:
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Website content will be authorised and managed at Flex Therapy's discretion, including testimonials.
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Photographs will only be displayed with the consent of the people in the photograph.
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Photograph consent may be obtained by Flex Therapy verbally, or in writing if the client completes a photo release form.
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Photo release forms can be requested by phone or email.
Payment:
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Flex Therapy accepts payment in cash, by cheque or bank transfer.
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Invoices will be sent to clients who do not pay for, or who cancel within 48 hours of their appointment time.
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Invoices must be paid immediately on receipt of invoice.
Privacy:
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Client treatment details will not be discussed with anyone other than the client unless the client is under the age of 18 or has a care worker or guardian.
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Consultations will only be discussed with the client unless the client is under the age of 18 or has a care worker or guardian.
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Consultation forms and treatment notes will be kept on file, securely by Flex Therapy.
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All clients must complete a consultation form prior to receiving a treatment.
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By signing the consultation form, clients are giving Flex Therapy permission to hold records and data about them.
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Personal information will not be shared with any third parties.
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Young persons under the age of 18 must be accompanied by an adult.
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The adult must give permission for the treatment to be performed.
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The adult must co-sign the client’s consultation form.
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The adult must be present in the room throughout the treatment.
Insurance:
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Flex Therapy is fully insured by GrayBrooks Insurance.
Inappropriate behaviour:
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Flex Therapy has the right to terminate a treatment immediately if the client demonstrates inappropriate or sexual behaviour.
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Payment will be collected for the full treatment price.
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If the therapist is unable to collect money before leaving, an invoice will be sent to the client’s address.
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Architects Cornwall Devon South West | Metters and Wellby Ltd | England